Return and Exchange Policy

Ready 2 Resale strives to deliver goods and services beyond your expectations. Our first goal is to make sure you’re satisfied. Please review our policy for returns, refunds, and replacements. It contains details on how we handle these claims.

Return Policy

Product returns are only possible under certain circumstances:

• Due to defects or damage, a product does not meet the standards offered on our website.
• The company delivered the wrong products.
• In case a customer wants to return a brand-new device, 20% of the cost they paid will be deducted. The original box must be unopened, and the seal should be intact. The minimum deduction amounts to 200 AED. You can initiate the return within three (3) days of receiving the order.
• If the seal of the box of a new device is opened or damaged, the return will be subject to additional charges.

Change of Mind

Generally speaking, Ready 2 Resale refuses to consider returns for changes of mind. If a customer returns something without fault, 20% of the cost they paid will be deducted. The minimum deduction amounts to 200 AED. You can initiate the return within three (3) days of receiving the order. The item must be unopened and in its original package.

Shipping Charges

Ready 2 Resale does not cover shipping charges for returns. Even if the item was initially shipped for free, the buyer is still responsible for any incurred shipping costs.

Out-of-Stock Product Policy

If the product you bought is out of stock or there are inventory and quality control issues, we may have to cancel your order. We will notify you ahead of time. If you purchased online, upon verification, you will receive a refund via the original payment method. No reimbursement is provided for cash on delivery.

Transportation Damage

Ready 2 Resale ensures careful packaging to prevent damage during transportation. However, we are not responsible for any harm during shipping.

Do not accept the order if the box is damaged. Record a video when accepting the order to provide evidence for a claim in case the product is damaged.

Exchange Policy

Customers may seek a replacement within fourteen (14) days after delivery under the following conditions:

• Damaged product upon delivery.
• Non-functional or flawed product.
• Incomplete order (missing accessories or parts).
• Delivered product does not match the order.

To start a replacement claim, send evidence (videos and pictures). If your order qualifies, we will arrange a pickup and issue a free new order upon return of the original item.

Exchange with a New Device

Customers may exchange within 14 days if:

• The product is original, with no signs of use or damage.
• All original packaging, accessories, manuals, and documentation are included.

Warranty Policy

Recording an unboxing video is recommended.

Warranty covers:

• Physically damaged products upon delivery.
• Non-functional or defective items upon delivery.
• Products with extra dents, scratches, broken keys, cameras, or irregular battery timing.

The warranty lasts one year. Customers must contact the manufacturer’s service center for assistance.

Violation

We do not handle return, refund, replacement, or warranty claims if:

• Defects are caused by unusual voltage, natural disasters, mishandling, or transport.
• The product has been opened, repaired, or altered.
• IMEI has been deleted, edited, vandalized, or does not match our database.
• The original invoice is missing, altered, or deemed illicit.
• The defect is caused by software issues.

Customer Responsibilities

Always make an unboxing video upon receiving products. No return, replacement, refund, or warranty claim will be processed without video or picture proof.

Before handing over the device, remove any Apple ID, passcode, or pattern lock. Ready 2 Resale is not responsible for data loss or misuse.

Your Consent

By using our website, creating an account, or making a transaction, you consent to our return, refund, replacement, and warranty policy.

Modification

Ready 2 Resale reserves the right to modify this policy at any time without prior notice.

Contact Us

Email: [email protected]